Insights

Analytics dashboard for payment volume, conversion rates, and fraud metrics

Overview

The Insights section provides a comprehensive analytics dashboard for understanding your payment performance. Access it at Dashboard > Insights to view transaction trends, identify optimization opportunities, and monitor fraud indicators.

Insights organizes data across four tabs: Overview, Volume, Conversion Rate, and Fraud.

Date Range and Filters

All Insights tabs share a global filter bar at the top of the page:

Filter	Options	Description
Date Range	Preset (Today, 7d, 30d, 90d) or custom picker	Time period for all charts and metrics
Comparison	Previous period, same period last month/year	Overlay comparison data on charts
Country	Select one or more countries	Filter metrics by transaction country
Payment Method	CARD, PIX, BANK_TRANSFER, etc.	Filter by payment method type
Provider	Select one or more connections	Filter by processing provider
Currency	ISO 4217 codes	Filter by transaction currency

Filters apply across all tabs. Switching tabs preserves your current filter selections.

Overview Tab

The Overview tab provides a high-level snapshot of your payment performance:

Key Metrics

Metric	Description
Total Volume	Sum of all transaction amounts in the selected period
Transaction Count	Number of transactions processed
Approval Rate	Percentage of transactions with status SUCCEEDED
Average Ticket	Average transaction amount

Summary Charts

• Volume over time: Daily or hourly transaction amount, with comparison overlay
• Top payment methods: Ranked by transaction count or volume
• Top countries: Ranked by transaction count or volume
• Provider distribution: Pie chart showing transaction share per provider

Volume Tab

The Volume tab provides detailed breakdowns of transaction activity:

Transaction Count and Amount

View transaction count and total amount as time-series charts. Toggle between daily, weekly, and monthly granularity.

Breakdowns

Breakdown	View
By Payment Method	Stacked bar chart showing volume per method over time
By Country	Stacked bar chart showing volume per country over time
By Provider	Stacked bar chart showing volume per provider over time
By Currency	Table with totals per currency
By Status	Distribution of transaction statuses (Succeeded, Failed, Pending, Cancelled)

Data Table

Below each chart, a sortable data table displays the underlying values. Click any column header to sort. Export the table using the Export button.

Conversion Rate Tab

The Conversion Rate tab helps you understand and improve approval rates:

Approval Rate Trends

A line chart showing approval rate over time, broken down by:

• Overall: Aggregate approval rate across all transactions
• By Provider: Compare approval rates across providers to identify underperformers
• By Payment Method: Identify methods with lower-than-expected approval rates
• By Country: Detect regional approval rate variations

Decline Reasons

Section	Details
Top Decline Codes	Ranked list of decline reason codes with count and percentage
Decline Trend	Time series of decline volume, segmented by reason
Provider Comparison	Side-by-side decline rates across providers for the same payment method

Decline reason codes come from the downstream provider. Different providers may return different codes for similar decline reasons. Refer to each provider’s documentation for code definitions.

Provider Comparison

A comparison table showing key metrics side by side for each provider:

Provider	Approval Rate	Avg Response Time	Error Rate	Volume Share
Provider A	85.2%	1,200ms	2.1%	60%
Provider B	78.5%	1,800ms	4.3%	40%

Fraud Tab

The Fraud tab surfaces risk indicators and chargeback data:

Key Fraud Metrics

Metric	Description	Healthy Range
Chargeback Rate	Chargebacks as percentage of total transactions	< 1%
Fraud Alert Count	Transactions flagged by risk conditions	Varies
Risk Score Distribution	Histogram of transaction risk scores	Skewed low

Chargeback Analysis

• Chargeback rate over time: Track trends against card network thresholds
• Chargeback reasons: Breakdown by reason code (fraud, not recognized, product issue)
• Chargeback by country: Geographic distribution of chargebacks

Card networks impose chargeback rate thresholds. Exceeding 1% chargeback rate may result in monitoring programs or penalties. Use the Fraud tab to track your rate proactively.

Merchant Advisory Codes (MAC)

Merchant Advisory Codes are signals from card networks that indicate potential fraud patterns on your account:

MAC	Meaning	Recommended Action
Excessive fraud	Fraud rate above network threshold	Review risk conditions, tighten fraud filters
High chargeback	Chargeback rate approaching limits	Investigate chargeback reasons, improve dispute management
Unusual activity	Transaction patterns deviate from baseline	Review recent transactions for anomalies

When a MAC is issued, it appears as a banner in the Fraud tab with the code, description, and recommended actions.

Risk Score Distribution

A histogram showing how transaction risk scores are distributed. Use this to:

• Calibrate your risk condition thresholds
• Identify if your risk model is blocking too many legitimate transactions
• Detect shifts in fraud patterns

Custom Charts

Create custom visualizations by combining metrics and dimensions:

1. Click Create Chart in any tab
2. Select a metric (volume, count, approval rate, etc.)
3. Choose a dimension (country, provider, payment method, date)
4. Apply optional filters
5. Select chart type (line, bar, pie, table)
6. Click Save to Dashboard to pin the chart

Dashboard Personalization

Customize your Insights layout:

• Drag and drop widgets to rearrange the dashboard
• Resize widgets by dragging the corner handle
• Hide widgets you do not need (restore from Customize menu)
• Create multiple layouts for different team roles (e.g., Finance vs. Engineering view)

Personalization settings are saved per user account and persist across sessions.

Export and Scheduled Reports

Manual Export

Click the Export button on any chart or data table to download:

Format	Use Case
PDF	Share formatted reports with stakeholders
CSV	Import into spreadsheets or BI tools

Scheduled Reports

Set up automated report delivery under Insights > Scheduled Reports:

1. Click Create Scheduled Report
2. Select the metrics and filters to include
3. Choose frequency: daily, weekly, or monthly
4. Add recipient email addresses
5. Select format (PDF or CSV)

Scheduled reports use the timezone configured in Settings > Account Preferences. Adjust your timezone setting to ensure reports align with your business hours.