Overview
The Insights section provides a comprehensive analytics dashboard for understanding your payment performance. Access it at Dashboard > Insights to view transaction trends, identify optimization opportunities, and monitor fraud indicators.
Insights organizes data across four tabs: Overview, Volume, Conversion Rate, and Fraud.
Date Range and Filters
All Insights tabs share a global filter bar at the top of the page:
| Filter | Options | Description |
|---|
| Date Range | Preset (Today, 7d, 30d, 90d) or custom picker | Time period for all charts and metrics |
| Comparison | Previous period, same period last month/year | Overlay comparison data on charts |
| Country | Select one or more countries | Filter metrics by transaction country |
| Payment Method | CARD, PIX, BANK_TRANSFER, etc. | Filter by payment method type |
| Provider | Select one or more connections | Filter by processing provider |
| Currency | ISO 4217 codes | Filter by transaction currency |
Filters apply across all tabs. Switching tabs preserves your current filter selections.
Overview Tab
The Overview tab provides a high-level snapshot of your payment performance:
Key Metrics
| Metric | Description |
|---|
| Total Volume | Sum of all transaction amounts in the selected period |
| Transaction Count | Number of transactions processed |
| Approval Rate | Percentage of transactions with status SUCCEEDED |
| Average Ticket | Average transaction amount |
Summary Charts
- Volume over time: Daily or hourly transaction amount, with comparison overlay
- Top payment methods: Ranked by transaction count or volume
- Top countries: Ranked by transaction count or volume
- Provider distribution: Pie chart showing transaction share per provider
Volume Tab
The Volume tab provides detailed breakdowns of transaction activity:
Transaction Count and Amount
View transaction count and total amount as time-series charts. Toggle between daily, weekly, and monthly granularity.
Breakdowns
| Breakdown | View |
|---|
| By Payment Method | Stacked bar chart showing volume per method over time |
| By Country | Stacked bar chart showing volume per country over time |
| By Provider | Stacked bar chart showing volume per provider over time |
| By Currency | Table with totals per currency |
| By Status | Distribution of transaction statuses (Succeeded, Failed, Pending, Cancelled) |
Data Table
Below each chart, a sortable data table displays the underlying values. Click any column header to sort. Export the table using the Export button.
Conversion Rate Tab
The Conversion Rate tab helps you understand and improve approval rates:
Approval Rate Trends
A line chart showing approval rate over time, broken down by:
- Overall: Aggregate approval rate across all transactions
- By Provider: Compare approval rates across providers to identify underperformers
- By Payment Method: Identify methods with lower-than-expected approval rates
- By Country: Detect regional approval rate variations
Decline Reasons
| Section | Details |
|---|
| Top Decline Codes | Ranked list of decline reason codes with count and percentage |
| Decline Trend | Time series of decline volume, segmented by reason |
| Provider Comparison | Side-by-side decline rates across providers for the same payment method |
Decline reason codes come from the downstream provider. Different providers may return different codes for similar decline reasons. Refer to each provider’s documentation for code definitions.
Provider Comparison
A comparison table showing key metrics side by side for each provider:
| Provider | Approval Rate | Avg Response Time | Error Rate | Volume Share |
|---|
| Provider A | 85.2% | 1,200ms | 2.1% | 60% |
| Provider B | 78.5% | 1,800ms | 4.3% | 40% |
Fraud Tab
The Fraud tab surfaces risk indicators and chargeback data:
Key Fraud Metrics
| Metric | Description | Healthy Range |
|---|
| Chargeback Rate | Chargebacks as percentage of total transactions | < 1% |
| Fraud Alert Count | Transactions flagged by risk conditions | Varies |
| Risk Score Distribution | Histogram of transaction risk scores | Skewed low |
Chargeback Analysis
- Chargeback rate over time: Track trends against card network thresholds
- Chargeback reasons: Breakdown by reason code (fraud, not recognized, product issue)
- Chargeback by country: Geographic distribution of chargebacks
Card networks impose chargeback rate thresholds. Exceeding 1% chargeback rate may result in monitoring programs or penalties. Use the Fraud tab to track your rate proactively.
Merchant Advisory Codes (MAC)
Merchant Advisory Codes are signals from card networks that indicate potential fraud patterns on your account:
| MAC | Meaning | Recommended Action |
|---|
| Excessive fraud | Fraud rate above network threshold | Review risk conditions, tighten fraud filters |
| High chargeback | Chargeback rate approaching limits | Investigate chargeback reasons, improve dispute management |
| Unusual activity | Transaction patterns deviate from baseline | Review recent transactions for anomalies |
Risk Score Distribution
A histogram showing how transaction risk scores are distributed. Use this to:
- Calibrate your risk condition thresholds
- Identify if your risk model is blocking too many legitimate transactions
- Detect shifts in fraud patterns
Custom Charts
Create custom visualizations by combining metrics and dimensions:
- Click Create Chart in any tab
- Select a metric (volume, count, approval rate, etc.)
- Choose a dimension (country, provider, payment method, date)
- Apply optional filters
- Select chart type (line, bar, pie, table)
- Click Save to Dashboard to pin the chart
Dashboard Personalization
Customize your Insights layout:
- Drag and drop widgets to rearrange the dashboard
- Resize widgets by dragging the corner handle
- Hide widgets you do not need (restore from Customize menu)
- Create multiple layouts for different team roles (e.g., Finance vs. Engineering view)
Personalization settings are saved per user account and persist across sessions.
Export and Scheduled Reports
Manual Export
Click the Export button on any chart or data table to download:
| Format | Use Case |
|---|
| PDF | Share formatted reports with stakeholders |
| CSV | Import into spreadsheets or BI tools |
Scheduled Reports
Set up automated report delivery under Insights > Scheduled Reports:
- Click Create Scheduled Report
- Select the metrics and filters to include
- Choose frequency: daily, weekly, or monthly
- Add recipient email addresses
- Select format (PDF or CSV)
Scheduled reports use the timezone configured in Settings > Account Preferences. Adjust your timezone setting to ensure reports align with your business hours.
