Onboarding statuses are distinct from payment statuses. They track the credential verification and provider registration process for marketplace recipients.
Status Values
Initial record created; validation hasn’t started. Ensure data and documents are provided or await review.
Under review by Yuno and/or the provider. No action needed. Wait for the review to complete.
More documentation or clarifications are required. Upload the requested documents and resubmit.
The recipient must complete additional steps such as accepting terms, completing KYC, or identity verification. Use Continue Onboarding after the recipient completes the required actions.
Onboarding completed successfully. The recipient is ready to receive split payouts.
Processing failed; the onboarding was not approved. Review the failure reason and retry or create a new onboarding.
The provider reviewed and declined the onboarding. Update the recipient’s information or documentation, then create a new onboarding.
Temporarily blocked due to risk, compliance policy, or manual review. Use Unblock Onboarding to restore, or contact support.
Pre-submission validation failed before reaching the provider. Fix the identified issues and retry.
Transient processing error (e.g., timeout or connectivity issue). Retry the operation; contact support if the issue persists.
Onboarding was cancelled by the merchant, recipient, or automatically. Create a new onboarding when ready to proceed.
The onboarding was not completed within the allowed time window. Restart by creating a new onboarding.
Lifecycle Phases
| Phase | Statuses | Description |
|---|---|---|
| Initial | CREATED | Record created, validation pending |
| In Review | PENDING, PENDING_ADDITIONAL_DOCUMENTATION, PENDING_RECIPIENT_ACTION | Under review or awaiting action |
| Success | SUCCEEDED | Recipient is ready for split payouts |
| Failure | FAILED, DECLINED, REJECTED | Onboarding not approved |
| Blocked | BLOCKED | Temporarily suspended |
| Terminal | CANCELLED, EXPIRED, ERROR | Process ended without completion |
Related Pages
- Recipient Object. The recipient record
- Create Onboarding. Start the onboarding process
- Continue Onboarding. Resume a paused onboarding
- Block Onboarding. Temporarily suspend an onboarding
- Unblock Onboarding. Restore a blocked onboarding
- Cancel Onboarding. Cancel an in-progress onboarding
- Split & Marketplace. Overview of marketplace split payments